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Terms and Conditions

Bookings

  • Bookings are made on a first come - first served basis.
  • For all booking inquiries please contact Guy Southwood on (+64) 021 737 099 or email guy@twoluxuryhomes.co.nz
  • All information you provide us will be protected under our Privacy Policy

Payment

  • All prices on our website are in New Zealand dollars. A currency converter is provided on our website to convert the amount to different currencies. Please note that this converted rate is indicative only and is dependent on the actual rate that your credit card merchant uses, and any add-on charges (e.g. commissions) that they may add on. These charges are all external to our influence or control.
  • A 35% non-refundable deposit is required at the time of your booking, with the balance due upon commencement of your stay. Online bookings must be paid using a suitable, valid credit card.

Number of Guests

  • Number of Guests may not exceed that stated on our website

Damage or Loss of Property

  • This property is offered in an excellent and as new condition. Any damage caused by guests is the responsibility of the hirer to cover the cost of replacement or repair.

Liability

  • Two Luxury Homes uses its best endeavours to ensure that your stay is comfortable and enjoyable in luxurious surrounds, but we will not accept any liability for any issues that may arise out of your stay, including but not limited to state of the property, injury to persons and/or damage to property arising out of the condition of, or facilities provided in, the premises.

Disputes

  • Any dispute or difference between the parties will be addressed in the spirit of fairness and goodwill with the view of resolving the matter by agreement or mediation. If the dispute or difference cannot be resolved using this method, the matter shall be taken to arbitration in accordance with the Arbitration Act 1996

Guest Instructions

  • Upon Check-In, Guest Instructions may be provided to further enhance your stay with us. We recommend that these instructions be followed to ensure that you get the most value from your time with us.

Pets

  • Pets are not allowed in the premises or grounds.

Smoking

  • Smoking is not permitted inside the premises.

Quiet Enjoyment and Parties

  • The Guest agrees to respect the rights of neighbours. Local council noise regulations apply and music must not be played at a level that disturbs neighbours. No house parties or weddings are allowed without advance permission in writing.